Loved Up

Exceptional Service from the best broker in Launceston - Lucy at Up Loans!

We’ve been working with Lucy from Up Loans for well over three years, and we honestly couldn’t have asked for a better broker. From day one, she was supportive, proactive, and incredibly patient — always checking in with us and guiding us through every step of our home-buying journey.

As first home buyers, we had a lot of questions and uncertainty, but Lucy made the entire process feel so much easier. She took the time to explain everything in ways we could understand, often offering different explanations until it all made sense. She always responded quickly and thoroughly, and her communication was spot on throughout.

When the time finally came to buy, she had everything ready to go. She gave us helpful video resources, handled all the organisation behind the scenes, and even connected us with other trusted professionals to support the rest of the process.

We felt informed, supported, and confident from start to finish — all thanks to Lucy’s knowledge, dedication, and care. We truly can’t recommend her enough!

We look forward to continuing the services she provides and know we couldn't be in better hands!

Rebecca

Sam helped us achieve our goals. She was amazing. So thorough and really listened to our goals and advised us what we needed to do to get there.
We moved the goal post several times over 12 months and at every stage she was flexible and ready to help us get there.
I have dealt with brokers in the past and didn't think I would ever use a broker again.
After dealing with Up Loans I wouldn't dream of going anywhere else.

 

Amy

We recently used Up
Loans to refinance and also open up a new investment loan. I cannot recommend
these guys enough. So helpful and friendly. We won't be going anywhere else in
the future.

Tamara

My experience with Up Loans was nothing short of amazing! Carrie was great at explaining everything, told me everything I needed to get sorted and kept me in the loop all the time. First experience with a broker and it was a 10 out 10. Highly recommend Up Loans to anybody out there wanting to buy a house.

Harry

These guys are great, very professional and have a total
understanding of their business. They were able to tailor our loan to meet our
needs without any fuss.

Stephen

Carrie is an absolute star! We recently purchased our first home and were a little unsure where to start when it came to finance. Carrie was happy to answer all our questions and the team kept us completely up to date along the way. It has meant so much for us to know we could leave our finance in Carrie’s capable hands and we will be forever grateful for her hard work helping us secure our first home. Thanks Carrie and team! 

Nicola

I would highly recommend Carrie and the Up Loans team for anyone wanting assistance with either their current home loan or seeking finance for a new one. Not only was Carrie helpful and efficient with the refinancing of our loans, she was just a lovely person to deal with. A process that can be quite overwhelming was made so much easier and nothing was ever a problem. This team really are there to help you. Thanks Carrie and the Up Loans team, we think you are amazing. 

Tammy

You have helped us reach our dream of owning our first family home (and amazing new car!), something everyone dreams of. You have made a very difficult and stressful process an extremely easy and smooth one. Sending an email at 9.30 at night ALWAYS receives a prompt reply, even when we tell you to go to bed! Throughout the time we have been dealing with you both, nothing is ever to much to ask and we have developed a wonderful relationship. We actually now consider you both our friends! We urge everyone we know to contact you to help them reach their goals, like we have been able to do. You have helped us get our little family off to a great start! We can't thank you enough.

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Abby and Nick

I recently dealt with Carrie along with Abbey & Eliza. I honestly cannot rate them highly enough, they really deserve 10 stars! Carrie is an absolute pleasure to deal with, goes above and beyond and really cares about her clients, even when they stress to the max and email/message her constantly because they are stressed out . Our application was troublesome but I had every faith in Carrie and her team and she got us across the line, with constant reassurance and advice. Thankyou just doesn’t seem enough. We appreciate you all so very much

Rachel and Darren

We recently refinanced through Up Loans, and dealt with Samantha. I was really impressed with how lovely and welcoming Sam was.
Nothing was too much trouble for her, and her knowledge of the industry - in helping us find the best lender was just what we were looking for. Would definitely recommend!

Nikki Folo

First home-buying experience was made easy, clear and really fun thanks to Keisha and the team at Up Loans. Having not gone through the process of purchasing a house before there was much we didn't know, but Up Loans made everything really straightforward and took a lot of the pressure off. Highly recommend to anyone!

Jack Fittler

Flawless professionalism, a genuine interest in getting to know us, our circumstances and what we needed, amazing customer service and follow up AND a fantastic end result saving us thousands!!

Kristie and Steven

Carly was incredibly approachable and professional in assisting us secure our first home. She went beyond our expectations to secure us the finance we needed, all the while being upfront and honest about any considerations or hurdles. Thanks so much Carly for helping us achieve our dream, couldn't of done it without you!

Robin Meyers

We were really grateful to have had Keisha and the Up Loans team guide us through the daunting and at times stressful process of purchasing our first home. From the first intro meeting and all the way through to settlement, Keisha and her team have been so responsive and on the ball with everything which gave us the confidence and assurance to push ahead.

Daryl and May

Carrie & Eliza have been excellent during our time with Up Loans. Professional, Friendly, Effective and Responsive Communication. Explaining all options to us as first home buyers was wonderful and made a confusing time very smooth and manageable.
Eliza made us feel that we could trust her to choose the right packages and get the best value through our initial home loan and our recent refinancing.

Dylan Richards

Up Loans are the best! Deciding to outsource loan sourcing and finalisation was the best thing I ever did! Carrie and the team delivered a seamless experience which allowed me to just focus on finding the house of my dreams.

Angela McManamey

Lucy from Up Loans! I cannot thank you enough for your patience, kindness and hard work getting me to the final destination. I had been in contact with Lucy helping me for a few years now to try get in the market, literally wouldn't of been able to without her help.

Lucy Brown

If all businesses served their customers with such professionalism, efficiency, integrity and friendliness as Up Loans, there would be no need for an ombudsman as everyone's needs would be met. Truly a pleasure to work with.

Keisha and the team performed outstandingly, keeping regular communication and making the horrendous task of filling out forms seem like a breeze.

We really cannot praise Up Loans enough for their positive energy, knowledge, trust and skills. We strongly recommend Up Loans to any prospective buyer.

Thanks for your help. It was greatly appreciated and very timely!

Scott Prebble

Thank you fabulous ladies of Up Loans who have just sorted out a refinance for me. You couldn't have made it any easier if you tried, took away all the hassle, found me a better deal and created some financial opportunity. Thank you for being awesome!

Candice

I worked with Sam from Up Loans and I couldn’t recommend her more highly! Sam was knowledgeable, friendly, efficient, always happy to answer any questions that I had (no matter how silly) and she was able to explain things in a way that made sense. I would definitely work with Sam and Up Loans again!

Tasha Griffiths

I worked with Carly to purchase my first property. From the beginning to end it has been seamless. Carly and her team were
attentive to all communication and led me, step by step through a process which I was initially overwhelmed with. Carly made the experience so easy and will definitely be recommending her to my friends and family!

Anna Collins

We just got approved for a home loan using Up Loans. Being knocked back is very hard to deal with, I was put onto these guys through a real estate, they helped me with my credit file and the whole experience was just like hanging out with friends, except we talked about money. I can't recommend these guys highly enough. One of the most positive experiences our family has had in a long time. Love you guys.

Jamie

We have nothing but wonderful things to say about the Up Loans team, from the moment we met with Carrie we felt instantly relaxed and were pleasantly surprised by her confidence in us! It was like we were chatting to a friend and she actually made the impossible seem possible! No question felt too silly or annoying and the whole way we were guided and supported.

Eliza was also incredible and patient and helped us so much, our trips to the office were most enjoyable, we cannot thank the team enough. Abbey and Tamra were very supportive and so lovely in following up things with us too.

Even if you’re unsure if/what you can do, I highly recommend taking the step and making an appointment, these ladies are miracle workers!
Forever greatful

Samara

So easy to deal with super friendly and nothing was a problem.

Euan

I couldn't be happier. Carrie did a fantastic job at selecting the right product for me and made the whole process quite simple and hassle free. I'll certainly be hanging onto her number for next time.

Rick

My goodness - Carrie is one of the most amazing, capable and encouraging people I know! She makes dreams come true!

Caitlin

This is the second time I have used Up Loans and would recommend them to anyone. The team are helpful friendly and most of all they listen to what you want to achieve. Thank you for the time and effort you have put in and the great advice.

Chris

My husband and I couldn't be happier with the service, support and guidance provided by Carrie at Up Loans. Carrie was incredibly patient and informative, while my husband and I spent a number of months working through the ins and outs of refinancing our home loan with a new lender.
Carrie provided a clear explanation of each stage in the process, along with providing us with options. At no point in the process did we feel pressured, conversely we felt informed, respected and supported.
Ultimately we have a new home loan that is saving us money, and has made an enormous difference to our family.
We would recommend Up Loans to anyone!!

Sarah

Carrie was awesome to deal with! Very friendly and professional thank you so much for all that you have done for our little family!

Emma

Haven't been talking long but already answered so many questions. Really helpful and full of advice. Quick to help start the long journey, no waiting at all. So happy we have come across Up Loans!

Maddy

Andrew, Astro and I are today proud owners of a beach house in Seven Mile!!! We get to wake up to this beautiful sunrise every morning for the next 30 years. Thank you Carrie Twine - the best mortgage brokers in Tassie.

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Andrew, Astro & Alice

We thought you were wonderful. In fact this is the first time I have used a broker as a few friends have recommended staying clear. You can get the same deal yourself they said and they don't add much.
Not my experience! Not sure if I would have gotten the loan I wanted or the best for me without the use of Up Loans. And being in constant communication with you made it way less stressful and easy.

I would never not use you again if I was ever to get another home loan. And certainly in the future will be back in contact to re-assess loan etc. It has been a pleasure and would recommend Up Loans to anyone looking for a home loan.

Helen & Jill

We can't speak highly enough of Carrie and how amazing she was throughout our entire experience! She was so helpful and efficient she made the whole process so effortless for us, which was incredible since we had no idea what we were doing.We are more than happily recommending Carrie and Up Loans!
We'd like to thank Carrie and the whole team one more time! We are so glad she was recommended to us.

Brie & Jake

If you are looking to use a mortgage broker for your finance needs don't look past Up Loans. Having previously used mortgage brokers for finance, the friendly, personal and knowledgeable service that the team at Up Loans provide is unbeatable. If you don't speak finance, they make the jargon and stress of crunching numbers look like a breeze and easily understandable for the client. They work hard for your finance needs and ensure that you feel you are an important Up Loans client throughout the whole process. Their care and attention paid to their clients after initial finance is sorted and throughout the duration of your loans, renewing and refinancing is to be commended. I cannot recommend them highly enough.

Jacqui

Carrie was fantastic to deal with. She looked after me every step of the way and saved me an entire percent on my home loan by refinancing. I couldn't have done any of that without her! A friend from work recommended Carrie and Up Loans and I am so glad that I called up and refinanced with her. She answered all my questions and took me through it step by step. Very very happy with the service from Carrie at Up Loans and would recommend her to everyone!

Sally

We had the best experience with Carrie at Up Loans! We were first time buyers and had absolutely no idea what we were doing and Carrie made it so simple. She answered all our questions, even ones which may have been stupid. She took the time to explain everything which was very much appreciated! We look forward to future business with Carrie!

Rachel

The amazing team at Up Loans were so helpful, kind and supportive. They are transparent in their practice, authentic and professional. Highly recommended!

Caroline

All we can say is Carrie is amazing!! We would have been completely lost without her and she went above and beyond to get our loan approved and provided us with the best possible customer service! We owe her everything and couldn't thank her enough!
Thank you to everyone for everything they have done.

Caitlin & Troy

We were excited to go into this project of building the home we would raise our kids in. And after finishing it was all worth it. Building takes a lot of time in preparation and during the process. Up Loans were absolutely incredible guiding us through the process. We can't recommend them highly enough. Thank you Up Loans!

Jane

Always getting the best deal in fastest time -impressive ongoing service too

Katrina

Carrie is amazing! So friendly and helped us through every step. Can't recommend these guys enough!

Saan

We have purchased 11 houses over the years, spread over multiple countries and the service received from Up Loans is by far the best.Customer first all the way. Friendly to deal with. Listens to what you want to achieve and suggests the best possible way to make it happen.
Quick to respond with easy to understand answers should you have any as you are kept up to date with all progress of your loan.
Thank you Up Loans

Jan

We have already told many people about your business and the fact you were able to help when the bank couldn't. From our point of view, you just took charge and we had very little to do. This was invaluable at a time when we were feeling very dispirited. We were also wondering how the heck we could get this over the line whilst being away for most of March. We are very grateful for your efforts and won't hesitate to recommend your business. This was far more than just a block of land. This is our dream future and it means a lot to us both.

Celia & Dave

Thank you for the opportunity to tell you what a terrific job Carrie did at transitioning my loans.The process for my simple little financially untrained brain seemed somewhat overwhelming! But Carrie was there each step and talked me through what had to be done. Her support and clear instruction was marvellous! I am thrilled to have been able to resource a local service and bank. In doing this I now have a loan that I better understand and access. This is something that makes me feel good about the money I am investing into my home.

Belinda

We were very happy with Carrie, she was thorough, responsive and no problem was too difficult to handle. We were kept in the loop at all times and felt that Carrie was out there to help us as a customer get the best deal possible suitable to our situation.Carrie made the whole process quick, comfortable and easy, we would use Carrie again as our broker and strongly recommend her to anyone we can.

Jake

5 stars from me! Great service, attention to detail, communication. You are an absolute legend and I am very happy to refer you to anyone looking to take out a loan or refinance.

Jo

Carrie and Up Loans have been amazing helping us to re finance and get us in the best position to buy our next property. I never understood the process and thought it was a nightmare to change banks but that couldn't be further from reality. Carrie made everything so simple and made sure we understood absolutely everything about our different options. Carrie thank you for always being so patient and going above and beyond for us!

Saan and Daniel

I am so so grateful that I found Carrie at Up Loans, I was facing a difficult situation and needed a home loan in super speed time as to not be homeless, it was down to the wire but not only did she manage to get it done ridiculously fast it was also an amazing deal and I am forever grateful for all her hard work! She literally worked around the clock to get it done and really knows her stuff when it comes to the different banks, I highly recommend Carrie, and Up Loans to everyone now!

Hannah

Carrie Twine was amazing. Her service was absolutely flawless. I highly recommend her.

Ashley

Cannot recommend Carrie highly enough. She made what can often be stressful into a super easy and stress-free experience. She was never bothered to be hassled at random times with silly questions. Her support and guidance was the reason we were able to purchase our first home in a challenging multi-offer situation! The only thing that disappointed me about Carrie was that she couldn't be my insurance broker, financial advisor and go-to person for all other aspects of my life!! Thanks so much Carrie and the team at Up Loans!!

Georgia

I cannot thank Carrie enough. I bought our house unconditionally with a 30 day settlement, and casually met Carrie who whipped into gear and my loan signed, sealed and delivered in 3 days! Unheard of apparently! She made a complex, time consuming process easy. She knows her products and gave invaluable advice on the best product for our circumstances. She took us through the complicated, often daunting maze of financial institutions and loans on offer, and sent us in the right direction. I would suggest to anyone needing a home loan to contact Carrie.

Karen

Carrie you are awesome. The whole process from start to finish was effortless and you kept me up-to-date at every step. We have now been able to take the big leap of becoming a business owner.

Jaime

All these 5 star reviews can't be wrong!Excellent service that is quite literally around the clock.
The team here work incredibly hard and are very good at what they do.
Thanks again for all your help

Jarrah

Carrie and the team at Up Loans made the refinance of our mortgage an absolute dream. We were on a pretty tight time frame, but the team made everything happen so quickly! We felt well informed the whole way through and cannot thank Carrie and Rob enough for all their hard work to get us a MUCH improved mortgage deal. Would recommend this service to anybody who needs a loan- or to rethink their current loans!

Gabes

I am absolutely thrilled with the experience I have had dealing with Up Loans. Everyone I've dealt with has been professional, resourceful and friendly. I also just had a loan review and Rose managed to get me nearly 0.5% drop in my mortgage interest rate. That is a super result. Up Loans carries out an annual "health check" on your mortgage and puts the hard word on your lender to make sure you're getting the best deal possible, every year, at no cost to you. The excellent service continues throughout the life of your loan. Well done, Up Loans. 10 stars.

Annie

OMG Carrie at Up Loans is absolutely the best. Her support, expertise, and tireless work, finally resulted in us getting the green light on a block of land after a 10 month crusade. I cannot recommend Carrie more strongly. She is not only brilliant professionally, but is so lovely to deal. Thank you so much Carrie. You actually made our dreams come true. Highly highly recommend!

Melanie

We can’t thank Keisha enough for being our broker. As first-home buyers on a tight timeline, we were initially overwhelmed, but Keisha and her team made the entire process seamless. She is not only professional and knowledgeable but also genuinely supportive. Her expertise and dedication gave us confidence every step of the way, and we truly appreciate all her hard work.

Thank you Keisha and the Up Loans team! We love our new home and are incredibly grateful for all your support and guidance.

Hanchen

Lucy and I have been delighted with your prompt and professional service.We think you did a wonderful job, I couldn't fault your professionalism and efficiency. We are very pleased with the service and will not hesitate to recommend you to anyone.

George and Lucy

Thanks for all your help with the (latest) purchase. As always you have gone above and beyond to help and we wouldn't have the properties we have or be in the position we are without the help from you or the Up Loans team. Once again thanks.

John & Dearne

I want to buy more houses just so I can deal with Carrie Twine! I've had the pleasure of working with Carrie on a recent land purchase, and now a construction loan. She's worked hard to get us the best deal (I thought I was good), been a great communicator, and been very thorough right through. I've recommended her to 3 others (something I'm usually very reluctant to do) who have all had a similar experience.
I'd give 6 stars if I could, thanks Carrie!

Levi

Thanks for everything... happy to refer you to all my friends and sing your praises! Top job guys!

Charlie

Thank you and your fabulous team for the excellent service you offer. The knowledge and professional contacts you shared have made a complex process very easy. I welcome your continued support and will highly recommend your team to others in the future.Thank you for the voucher in my mailbox, though you are the one deserving of a drink! And a huge shout out to you for the news yesterday, this was so unexpected. For you to continue to work in my interests like this after the deal is done is a credit to you and testament to your work ethic and a winner for client relations.

Gaynor

I think you should have "Wonder Woman" as your middle name! You've been nothing short of amazing with organizing my successful and oh so streamlined (by you) refinancing. I shall definitely be sending people your way in the future, and no doubt I'll be back again at some stage too!!

Mandie

I can't recommend Up Loans highly enough, I had been very discouraged in obtaining finance for a home through going to banks direct and other mortgage brokers.
A friend referred me to Up Loans and I was seeking preapproval for a loan as I was house hunting and thought I had plenty of time to get my finance sorted out.

I had just stated the process with Carrie when I signed a contract and only had a week to obtain finance. Carrie was great even starting the process on a weekend she liaised with me through the whole process and achieved within the week which far exceeded my expectations.

Pauline

Carrie at Up Loans was absolutely key in my wife and I purchasing our new home. We had found ourselves in a risky financial situation and Carrie helped us from the beginning, before we had sold our last home and answered all of our questions throughout the whole process. I can confidently say we wouldn't be in our new place without the help of Carrie in finding us the right loan at a great rate. Cannot recommend her highly enough - she was great!

Reuben Koops

Wonderful Carrie, we thank you from the bottom of our hearts.. we literally couldn't have done it without you. You guided us through the process so gently and explained every step of the way. Being our first time, we knew absolutely nothing about how to get a loan and your patience and constant communication made us feel so confident. You really are amazing at what you do.. Thankyou Thankyou Thankyou.

Alyson

Craig and I cannot thank you enough for your wonderful help with refinancing our mortgage. You were so efficient and quick in pulling together options for us and we really appreciate it. You were amazing in dealing with all the queries and making sure we had everything organised for a successful application. And Rob was great as well with sorting out our settlement and getting it to all happen so quickly. Thank you so much for your help. It was wonderful dealing with someone so lovely.

Sarah

My partner and I have been dealing with Up Loans to purchase our first home! Carrie has been nothing but helpful and most importantly informative, she has made sure we understand everything that is happening and what is going on, and has been so helpful at exploring all options for us to find what will best suit us in the purchase of our first property. Not to mention she is so easy to contact and will always reply to my late night emails!! Really going above and beyond for her clients!! My partner and I will be recommending Up Loans to everyone, excellent personable service for a Mortgage broking firm!

Tash

Cannot recommend Carrie from Up Loans highly enough!! I had been thinking about looking into loans to get the ball rolling but it all seemed so daunting.Luckily I was speaking to a friend about what to do - she gave me Carrie's details and said she would be able to help me out and she wasn't wrong! Absolutely amazing at all aspects of her job, I never had to stress about anything for long as she handled everything ultra quickly and professionally! She is so friendly and nothing is ever a problem, she helps with everything as much as she possibly can. Five stars all round!

Steph

Carrie was absolutely amazing! It was a pleasure to buy our first home with her assistance. She is so knowledgeable and willing to look at all options. I would highly recommend the Up Loans team!

Kristy

These ladies are truly amazing at what they do!! An absolute pleasure to deal with and make a stressful time a pleasure!

Abby

Words cannot express how grateful I am having you punching in my corner! Thank you for getting my loan through and never leaving my side through the whole process. Our dream of building our house has become a reality. I am looking forward to the next project you can assist with in the near future. Thank you for all your help. You are and were awesome! Thanks in advance, we so appreciate it!

Tarsi & Jason

You guys have been fantastic! After being initially told we couldn't afford an investment property by the bank, you came and saw us and had an honest and open chat what our options were.
You kept us informed and up to date at all times and we were never left wondering what was going on. Once our preapproval was through you provided further services we wouldn't have expected by passing on our details and what we were looking for direct to local real estate agents along with providing second opinions on anything we were interested in.

Once we found our investment property you did all the hard work and stressful dealings with the bank and before we knew it everything was signed, sealed and delivered.

Again you provided us with further referrals and advice in relation to managing our investment property which made the whole process so much less daunting for us and we are now happy investment property owners without having to have gone through any of the stress and hassles of dealing with banks and unknown property managers.

I will not hesitate to recommend your services to anyone and you will be first on our list when we decide to make any further property investment/ changes.

Above all the best thing was your willingness to come to us and at a time that suited us, and our kids running a muck didn't bother you.

Thank you again for the amazing service you provide.

Danni & Sam

Up Loans has been amazing to deal with, going above and beyond. If it wasn't for you guys I would have been doing & signing things without really understanding what was happening. You have made the experience stress free and smooth sailing. I will 100% be recommending Up Loans to anyone & everyone!

Sam

I felt as though we were looked after very well. The communication was absolutely brilliant, very prompt and you always seemed eager to answer anything we put forward.We both felt very confident in your ability at all times and it appeared to us that your knowledge in this area is astounding.
You have been a pleasure to deal with, your attitude was always upbeat, energetic and solution focused.
Even though the process was quite stressful we are both glad we had you in our corner.
Yes we've been telling all our friends.
Thank you once again.

Brett & Cindy

You did an amazing job for us and we have been singing your praise high and low to any that would listen to us. I have never used a broker before and always dealt direct with one of the big 4. After such a positive experience working with you, I will definitely use you again. I don't believe you could have done anything better for us. You communication and updates and assurances at any time of the day or night were well received and provided comfort when it could have been stressful. Thank you!

Emma

We did enjoy working with you and look forward to doing so again in the future. In particular I appreciated the quick responses, keeping us in touch all the way through and the follow up to sort out the hiccups afterwards (not to mention your ready smile and sense of humour!).

Helen & Doug

I just wanted to say thank you so much for your help and advice along the way while working on our Home Loan. You made everything so easy for us, living out of major city centers, to provide you with everything you needed to get our Home Loan moving. With both of us working full time and at least 2 hours from either Launceston or Hobart, it was such a relief and a stress free experience to be able to communicate by email and phone, and not have to take time out of work to make it into town to visit banks or other brokers. I don't know of many other companies that would offer this service, let alone in Tassie!Our case probably wasn't the easiest you have worked on, but we were thankful for your determination and support throughout the whole process. You kept us assured at every road block and made us feel hopeful at all times that the end was just on the horizon and we are so thankful for that also.
It was an absolute pleasure to work with you and I have no hesitation to recommend you to any of my friends or family in the future as I know they too will be in safe hands.

Jenna & Ben

Thankyou so much for your help over this loan. You were a great support, especially as this was our first investment. You made things easy to understand, and helped us straight away with any questions or queries. You made this journey very enjoyable! Thankyou again.

Summer & Melody

I know I speak on behalf of us all when I say how amazing I think your service is/was for us. The tireless communication and updates kept us going when we thought we were going to end up in the 'too hard' basket. You also assisted with improving my individual loan rate which was awesome!I honestly cannot give you any advice on how to improve, if you keep providing the same level of service and replicating what you did for us your business will thrive. Word of mouth is invaluable and I hope you get some ongoing business from us putting your name forward as we undoubtedly will and already have. I hope we have another venture so we can meet again!

Susan

You are so incredibly obliging visiting us at home, and making all the necessary paperwork so easy for us. If we had known about you prior to this, you would have met us much sooner! You made the whole process very easy for us (bless you.) Did you look after us? ADMIRABLY. Did you provide you with the service you'd hoped I would? OVER AND ABOVE.We are also very grateful for your recommendations re: the conveyancing, and with the rental management. All in all a great experience.
We have told anyone who cares to listen about you and your wonderful skills and services; I hope it pays some dividends to you at some point.

Linda & Nigel

You were amazingly helpful and I don't think you guys need to do anything to change. Keep doing what you're doing.

Jenna

We couldn't have been happier with the service you provided for us. You took all the hard work out of getting a loan and we didn't have to do any running around which I did not have the inclination or time for. Your product knowledge and being able to answer all our queries promptly, really impressed us. Having said all that, there is one major quality that really stood out... we never once had to wait for a reply from you. You were on the ball each and every day for each and every query and kept us constantly up to date with any news. We never once felt we were put on the back burner. You went above and beyond with your service....THANK YOU

Nina and David

I can not speak highly enough of Up Loans. Carrie has been absolutely incredible to deal with and her beautiful spirit makes it all the more a pleasant experience. I will be highly recommending you to everyone I know!

Julia

Excellent service from Carrie right throughout our refinance! Could not recommend these guys more highly. Definitely drop them a line and see if they can save you money!

Scott

Can't praise these guys enough! Excellent at what they do.

Jess

We got a car loan through Up Loans and it was hassle free, the repayments were a lot cheaper than the dealership finance and they are a great bunch of staff to deal with.

Matt

I would like to thank you and your team for all of the effort that you have put in ensuring that we could purchase the house we wanted to and secure the best financial product we could have. As you know our first offer from the bank was ridiculous with the interest rate and you fought to have a better offer for us which you managed to do and at the same time obtain an even better offer with a different bank. From the start your guidance has been excellent and you listened to how I wanted to structure the finances and you gave me what I wanted and I did not have to settle for second best or this is all you are going to get. Now I can enjoy the benefits with the family as we are living in a house and an area that we did not have to compromise on.

Chris

We were SO happy with the service! You made everything very easy for us, and went above and beyond what we expected, thank you so much. If we had of realised how easy you would make the process (and how much money you would save us) we would have done it much sooner!

Tracy & Jules