March 2026
LMG Client Service Manager of the Year – VIC/TAS 2026
We’re incredibly proud to celebrate a fantastic achievement by our Senior Loan Analyst & Customer Service Manager, Eliza Smart, who was awarded LMG Client Service Manager of the Year (VIC/TAS) for 2026. This award recognises outstanding loan processing, client service and operational excellence across the mortgage broking industry.
For Eliza, this recognition reflects a genuine passion for helping clients, supporting brokers and ensuring every application is handled with care, accuracy and attention to detail. From first enquiry through to settlement, she is committed to making what can often be a stressful process as smooth and seamless as possible.
This award is not only a proud personal achievement, but also a reflection of Up Loans’ commitment to exceptional customer service and delivering outstanding outcomes for every client.
October 2025
Northern Young Professionals Network – Excellence Awards
June 2025
Launceston Central: Launnie Longstanders
October 2024
Australian Broker: Up Loans chooses broker wellbeing over financial growth
Launceston-based mortgage brokerage Up Loans has brought new broker hires into the business so its two founders can make their broking careers more sustainable into the future.
December 1, 2021.
MPA Magazine: Revealed: MPA’s Top 100 Brokers 2021
After a year of record-breaking home loan figures, as well as record broker market share, it is no wonder the figures for this year’s prestigious MPA Top 100 list are also smashing records. This year Up Loans was the number 33 broker in the country, up from 87 last year. The Top 100 list was determined simply on the value of loans written between July 01, 2020, and June 30, 2021, with the highest value of loans ranking in first place.
November 29, 2021.
Australian Broker: Revealed: Australia’s Fastest Growing Brokerages
Australian Broker recently launched the Fast Brokerage awards, aimed at finding the fastest growing brokerages across the nation. We selected 46 Fast Brokerages winners which had achieved more than 30% combined revenue and settlement growth. Among the Fast Brokerages winners were Up Loans.
March 12, 2021.
The Adviser: The Refinance Rush
Launceston based mortgage broker and Up Loans co-founder Carrie Twine, tells the Adviser that while almost half of her business generally consists of refinancing, she saw demand peaking around March 2020 when the COVID-19 cases increased in Australia. “It was phenomenal – client after client came in to refinance and to enquire about refinancing their home loans” she says.
July 13, 2020.
Cityprom Heart Brokers
Picture a finance broker and it’s probably a bloke in a grey suit, right? What you should be picturing is a group of dynamic women who wear their hearts on their sleeves. Up Loans are different in every way and so is their shopfront on Brisbane Street, with cozy meeting spaces designed for comfort and privacy. They have a sideline in dispelling myths too. Not many people know brokers are paid by the lender, not the client. ‘People still think they need to pay us, it’s a conversation we have constantly,’ says Carrie.
November 4, 2018
Examiner Finance with a local focus for Young Professional of the Year
Judges at the Tasmanian Perpetual Trustees Business Excellence Awards commended Carrie Twine of Up Loans, Launceston, for her strong community focus. Carrie, who founded Up Loans in 2014, was awarded the Young Professional of the Year at the awards evening.
“I’d been living in Vietnam for a while, and when I came home I just wanted to have a job that would make me feel like I was helping people,” Carrie said.
