Thank you for the opportunity to tell you what a terrific job Carrie did at transitioning my loans.The process for my simple little financially untrained brain seemed somewhat overwhelming! But Carrie was there each step and talked me through what had to be done. Her support and clear instruction was marvellous! I am thrilled to have been able to resource a local service and bank. In doing this I now have a loan that I better understand and access. This is something that makes me feel good about the money I am investing into my home.Belinda