Exceptional Service from the best broker in Launceston - Lucy at Up Loans!
We’ve been working with Lucy from Up Loans for well over three years, and we honestly couldn’t have asked for a better broker. From day one, she was supportive, proactive, and incredibly patient — always checking in with us and guiding us through every step of our home-buying journey.
As first home buyers, we had a lot of questions and uncertainty, but Lucy made the entire process feel so much easier. She took the time to explain everything in ways we could understand, often offering different explanations until it all made sense. She always responded quickly and thoroughly, and her communication was spot on throughout.
When the time finally came to buy, she had everything ready to go. She gave us helpful video resources, handled all the organisation behind the scenes, and even connected us with other trusted professionals to support the rest of the process.
We felt informed, supported, and confident from start to finish — all thanks to Lucy’s knowledge, dedication, and care. We truly can’t recommend her enough!
We look forward to continuing the services she provides and know we couldn't be in better hands!Rebecca