My husband and I couldn't be happier with the service, support and guidance provided by Carrie at Up Loans. Carrie was incredibly patient and informative, while my husband and I spent a number of months working through the ins and outs of refinancing our home loan with a new lender. Carrie provided a clear explanation of each stage in the process, along with providing us with options. At no point in the process did we feel pressured, conversely we felt informed, respected and supported. Ultimately we have a new home loan that is saving us money, and has made an enormous difference to our family. We would recommend Up Loans to anyone!!